Explore Career Opportunities at FinSource

Job Context

• This is a hands-on technical role, responsible for working with a team supporting, implementing and maintaining the organization’s IT infrastructure and applications.

Job Responsibilities

• Serving as the first point of contact for users\customers seeking technical assistance through the help desk system, addressing user tickets regarding hardware, software, peripherals and networking

• Performing remote troubleshooting through diagnostic techniques and pertinent questions

• Direct unresolved issues to the next level of support personnel

• Follow up with clients to ensure their systems are functional

• Help create technical documentation and manuals

• IT infrastructure installation, maintenance and support of hardware including managing all Desktop Support activities, Email support, and administration of Telecom systems.

• Implement and support according to regulatory compliance, policies and procedures.

• Respond to alerts from various monitoring applications, providing a layered network security

• Support peers on other projects and tasks while balancing regular duties

• Record and respond to technical incidents and requests using the Service Desk ticketing system while adhering to performance goals

• Candidate may also be assigned other responsibilities such as planning, equipment staging, etc. as change occurs

• Implement and support existing and new applications and technologies entering the infrastructure

• Provide prompt and courteous customer support to end users and troubleshooting activities (e.g., unlocking accounts, Service Desk ticket and queue monitoring, direct person-to-person troubleshooting, etc...)

• Support third party vendor applications - installation, user setup and user support.

• Contribute to the development and implementation of hardware and software standards for workstations, wireless technology, file & print services, etc.

• Contribute to the development and implementation of 'best-practice' standards as well as departmental policies and procedures.

• Help determine, recommend and implement hardware and software upgrades for business applications, desktop, laptop, etc.

Employment Status

Full-time

Workplace

• Work at office

Educational Requirements

• Bachelor in Engineering (BEngg)

• Bachelor’s degree in related field preferred.

• Skills Required: Mac OS environments, Remote Desktop Service, Technical Support Engineer, Windows Administration

Experience Requirements

• 3 to 5 year(s)

• The applicants should have experience in the following area(s):
  Desktop Application, IT Support Service, IT System Management, IT system support and maintenance, Process Automation

• The applicants should have experience in the following business area(s):
  IT Enabled Service

Additional Requirements

• Both males and females are allowed to apply

• Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role

• Hands-on experience with Windows/Mac OS environments

• Working knowledge of office automation products and computer peripherals, like printers and scanners

• Knowledge of network security practices and anti-virus programs

• Ability to perform remote troubleshooting and provide clear instructions

• Excellent problem-solving and multitasking skills

• Customer-oriented attitude

• Associates in Computer Science, relevant field, completion of appropriate technical course, or equivalent work experience

Job Location

Dhaka

Salary

• Tk. 55000 - 60000 (Monthly)

Compensation & Other Benefits

• Medical allowance, Performance bonus, Provident fund, Weekly 2 holidays, Insurance, Gratuity

• Lunch Facilities: Full Subsidize

• Salary Review: Yearly

• Festival Bonus: 2